IT Services LucerneIT support, telephony, cloud and a good deal more, for businesses and private customers.
We build what others only promise. All from one place, in person, direct and without detours.
Our IT services
What we do
Our ecosystem
See how our services fit together
How onboarding works
How we take you from first conversation to running smoothly
First conversation & needs assessment
We go through your requirements and goals, free of charge and without obligation.
First conversation & needs assessment
We go through your requirements and goals, free of charge and without obligation.
Infrastructure audit
A review of your systems for weak points and room to improve.
Infrastructure audit
A review of your systems for weak points and room to improve.
Implementation & security
Building and securing your new IT landscape with proven solutions.
Implementation & security
Building and securing your new IT landscape with proven solutions.
Support & continuous improvement
Ongoing support and proactive work on what helps your business.
Support & continuous improvement
Ongoing support and proactive work on what helps your business.
Looking after our customers
Everything in your hands, whenever you need it
Our tools keep you in control. Raise tickets, manage appointments, keep an eye on your inventory and talk to us directly. All of it through Syphron Desk on your computer or Syphron Connect on your phone.
Raise & track tickets
Create a support request in seconds and follow its status as it happens.
Manage your own appointments
Book, move or cancel appointments yourself, without a call or an email.
Inventory at a glance
See at any time which devices and licences are active in your company.
A direct line to us
Chat with our team in real time when something needs to move quickly.
Syphron is an invented word.
Itbringstogethertechnology,structureandstrategicthinking.ForITsystemsthatdonotmerelyrun,butmakethingsclear.
It stands for systems that create clarity.
The smart help desk for IT service providers.
Tickets, assets, CRM, time tracking and billing on one platform. Syphron Desk was built for Swiss IT service providers who want to deliver more with less overhead.
Swiss made · European hosting · GDPR ready
Smart ticketing with SLAs
Priorities, categories, SLA management with business hours, a kanban board and AI-suggested resolutions at the push of a button.
Asset & infrastructure inventory
Hardware, software and network components, syncable with Microsoft Intune.
CRM with a customer portal
Customer records and a self-service portal with tickets, devices and documentation.
Time tracking with Bexio billing
Log time on the ticket itself, to the minute. Invoices are generated through the Bexio integration.
Newsletter & email integration
Mail to ticket through Exchange, campaigns composed in Desk and sent through Brevo, with delivery tracking.
Security & compliance
Encryption at rest, 2FA, tamper-evident audit logs, geo blocking, org-wide kill switches, GDPR ready.
Our software
Software made in Switzerland
Price calculator
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FAQ
What you need to know about our IT services
Most IT providers repair problems. We build systems. Alongside classic IT support we develop our own software, and we treat infrastructure, security and applications as one connected whole. Our customers get modern tools and platforms that make support, administration and collaboration simpler and more efficient.
Our services are for small and medium-sized businesses as well as private customers in Switzerland. Whether that means professional IT infrastructure for your company or help setting up your home network, we support both.
Syphron Desk is our own ITSM platform, built for IT service providers who want ticketing, asset management, CRM and time tracking in one place. Syphron Desk is developed in Switzerland and hosted in Europe.
It starts with you contacting us through the form or by phone. In a free first conversation we look at your situation and put together a proposal that fits, with no obligation and no hidden terms.
Yes. We offer free demos of Syphron Desk and our other products, so you can get to know the software properly before deciding.
Yes. Our IT for private customers section covers home networks, device setup, security and data protection, handled professionally and without fuss.
Tell us about your project
A quote in under two minutes
Ready for the next step?
Whether it is IT infrastructure, support or software of your own, talk to us and see the difference.